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Appetite for Change: Discussing digital transformation in retail and restaurants with David Wilkinson

Many retailers look to NRF as a source of inspiration and information for the year ahead, and this year’s show was no different. From the expo floor to speaker sessions, NRF 2025 covered all the topics on retailers' minds, and this year, one of the hottest topics was change—from applying AI to meeting consumer demands and adopting new solutions.

Restaurant

The Trade Hotel

Retail

Embracing edge technology: Minimize downtime with a new approach to risk management

Restaurant

How AI fits into the restaurant experience

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Blogs

Customer Stories

Guides

Retail

Blogs

Personalization can be the key to boosting your loyalty program

A one size fits all loyalty program is the fastest way to turn off customers. The “personalize” method is a better method for ensuring that customers keep coming back and building brand loyalty

Retail

Blogs

Mobile and social commerce are set to explode this year

Global e-commerce is expected to reach $910 billion this holiday season, a year-over-year increase of 11 percent. In addition to more ways to pay via social, mobile and contactless payment, this year brings higher prices and shortages due to supply-chain issues.

Retail

Blogs

Is your c-store just a store...or a destination?

As c-stores adapt to growing customer demands and a changing industry, there are ways they can use technology to unify their operations—from their forecourt to their back office.

Retail

Blogs

Managing your technology is beyond break-fix

Retailers are adjusting to demands for modern technologies as the pandemic pushed the button on the digital explosion. That’s exposing some risks of having a break/fix IT approach with consumers more unlikely to tolerate down times and bad customer experience because of technology failures

Retail

Blogs

Loyalty: Life beyond retailer metrics

Shopper loyalty is critical for any retailer; it drives numerous benefits. But what about your customers? Here are some smart ways to make loyalty a two-way street.

Retail

Blogs

Managing labor with self-checkout

More labor without more cost. Better shopping experiences. Happier customers. One smart technology makes all this possible.

Retail

Blogs

Is it time for RFID in the supermarket?

RFID technology marks store items with a tag that carries a UPC and serial number to uniquely identify and remotely trace them. Has the time come for grocery retailers to use RFID to eliminate shopper friction?

Retail

Blogs

Lagging c-store sales? Here’s how upgraded loyalty can help.

Competition among fuel and convenience retailers is fierce. If your c-store brand lacks an engaging loyalty program, you’re missing out on opportunities to increase revenue and build brand affinity.

Retail

Blogs

Increase participation and accuracy at self-checkout via design improvements

Convenience and fuel store operators have a challenge on their hands with an estimated 75 percent of their customers not moving beyond the fuel pump. By streamlining their forecourt, they free up valuable time to engage with their customers and convert more sales.

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