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Appetite for Change: Discussing digital transformation in retail and restaurants with David Wilkinson

Many retailers look to NRF as a source of inspiration and information for the year ahead, and this year’s show was no different. From the expo floor to speaker sessions, NRF 2025 covered all the topics on retailers' minds, and this year, one of the hottest topics was change—from applying AI to meeting consumer demands and adopting new solutions.

Achieve effective customer loyalty for your restaurant brand

There are multiple key factors in what makes a drive-thru experience stellar. With all the challenges in todays environment, how can you still focus on speed of service and guest convenience?

Using self-service technologies as a competitive advantage in a post-pandemic retail environment

If the pandemic has taught retailers anything, it’s the importance of giving customers more control over their experiences.

The rise of grocery delivery

Grocery delivery is bringing more choice and convenience to the sector, but making it work effectively and meeting evolving customer demands can be challenging.

The real value of a unified customer experience (and why it’s actually across channels)

Today, consumers research online, price-match on smartphones while shopping in-store, and subscribe to email lists for deal offers and more.
Retail
Blogs

The dos and don’ts of mobile app development within retail

There are many benefits to offering smart checkout at your store. Here’s a look at what it is, why you should consider it, and how you can develop a great smart checkout strategy.
Retail
Blogs

The best retail loyalty programs turn customer activity data into powerful personalization

Loyalty programs create personalized and lasting relationships with shoppers. Here's how to use customer activity data to keep customers coming back.
Retail
Blogs

The cost of tech debt on innovation

Hidden tech debt might be lurking in your business strategy, data architecture, talent acquisition and processes
Retail
Blogs

Supermarkets turn to technology to manage grocery costs

How has technology helped grocery retailers control labor costs and enhance the in-store experience? Glad you asked. This is how grocers win with new tech.
Retail
Blogs

Take your social media presence to the next level with social commerce

Having a strong social media presence has never been more important for retailers—and it’s not just about making posts that reach your customers and support your brand.
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