End-of-Life – legacy versions of our loyalty software

Innovation and creating new software is part of the continuing cycle of Improvement for all software, and itis necessary for software to evolve, for businesses to maintain security and efficiency- and in the case of NCR Voyix's market-leading retail loyalty software, this process Is no different. We are moving older, and less updated versions of our loyalty software to end of life and over time, they will not be supported.

Phasing out some older software, potentially reliant on partially obsolete technology stacks will ensure that we can shift our resources from maintaining outdated solutions to developing and supporting new, more secure and efficient products. As an NCR Voyix customer, you will have received these notifications through your PS lead in March of 2023, but we want to ensure that you are up to speed as the deadline for End of Support draws near.

End-of-Life Announcement for Older Versions of LoyaltyPro and AMS

Please be aware that several versions of our Loyalty software have now passed End-of-Life (EOL) status and will soon transition into End-of-Support (EOS). The versions affected by this policy change are:

After the EOL date, these versions will no longer receive updates, enhancements, or security patches. Continuing to use software that is out of support increases risks and could potentially hinder your business’s ability to offer cutting-edge loyalty experiences to your customers.

Your Upgrade and Migration Options

To ensure your loyalty programs continue running smoothly, securely, and efficiently, we recommend taking one of the following actions before the EOS date:

1. Upgrade to the Latest, Hosted Version of your loyalty product

Upgrading to the latest Hosted version of your current software ensures continued support, access to the newest features, and enhanced security. Enjoy improved performance, new functionalities, and a better overall experience for both you and your customers. Moving to Hosted AMS or Hosted LoyaltyPro is a small step on your journey towards our next-generation loyalty solution, NCR Voyix Loyalty.

2. Migrate directly to Our Next-Gen, Cloud-based Loyalty Solution

For retailers looking to maximize their loyalty program's potential, we highly recommend migrating to our revolutionary cloud-based, Next-gen Loyalty Solution. This platform offers unparalleled advantages, including:

• Scalability: Easily scale your loyalty program as your business grows.
• Advanced Security: Benefit from the latest in security technology, keeping your data safe and compliant.
• Innovative Features: Access state-of-the-art features that are regularly updated, ensuring your loyalty program stays ahead of the curve.
• Cost Efficiency: Reduce operational costs with our cloud-based solution, eliminating the need for on-premises hardware and maintenance.
• Seamless 3rd Party Integration: Easily connect to the 3rd party provider of your choice through our standardized approach.

Act Now for a Seamless Transition

To facilitate a smooth upgrade or migration process, our dedicated support team is here to assist you every step of the way. We offer comprehensive guidance, from planning your transition, with the support of our Professional Services teams, to executing it flawlessly.

It’s Time to Upgrade or Migrate your EOL Loyalty product

Delaying your upgrade or migration could leave your loyalty program vulnerable and unsupported, affecting your ability to deliver exceptional customer experiences.

To get started or for more information on your upgrade/migration options, please contact your Professional Services lead, who is standing by to provide you with more information.