NCR Ranked #1 for Retail Industry Product Support in Gartner Market Share Report
Global technology company also named a top IT services provider in financial services as well as across all vertical markets
Duluth, Ga., April 23, 2013 – NCR Corporation (NYSE:NCR) announced today that it was ranked the global market share leader in retail industry product support in 2012 by Gartner, the leading provider of research and analysis on the global information technology industry. The ranking is based on product support revenue and was unveiled in Gartner’s new research, “Market Share: IT Services, 2012,” March 29, 2013.
“We believe being recognized by Gartner as the number one provider of retail IT services product support for the fourth consecutive year demonstrates NCR’s unwavering commitment and focus on quality, customer satisfaction and delivering next-in-class service that makes everyday easier for our customers,” said NCR Executive Vice President Services and Chief Quality Officer Peter Dorsman. “NCR’s market-leading services and innovative software position us as a global leader in innovation across all the industries in which we compete.”
Gartner also reported that NCR ranks third worldwide in financial services product support revenue and ninth worldwide across all vertical markets in hardware maintenance and support revenue for the same period.
NCR considers its strong ranking a reflection of the company’s continued investment in service innovation, including NCR Predictive Services. Unlike other offerings that monitor for service disruptions and then react, NCR Predictive Services predict failures on devices such as ATMs and self-checkout units before they happen so that technicians can be dispatched before consumers are impacted. NCR also serves as a total premise support provider, empowering customers with a single point of responsibility to enhance system availability and reduce IT complexity.
As a leading provider of support and managed services, NCR performs 11 million service actions per year and maintains more than three million points of service worldwide. NCR provides value-added services to 19 of the world’s top 20 banks, seven of the top 10 retailers, eight of the top 10 telecom firms and three of the top five airlines.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and other countries.
News Media Contact
Kevin Ruane
NCR Corporation
212-589-8553
kevin.ruane@ncr.com
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “confident,” “believe,” “will,” “should,” “would,” “potential,” “positioning,” “proposed,” “planned,” “objective,” “likely,” “could,” “may,” and words of similar meaning, as well as other words or expressions referencing future events, conditions or circumstances. Statements that describe or relate to NCR’s or NCR VOYIX’s plans, goals, intentions, strategies, financial outlook, NCR’s or NCR VOYIX’s expectations regarding the Spin-Off, NCR’s or NCR VOYIX’s intention to consummate the offering and issue the Notes or the intended use of proceeds from the offering of the Notes and enter into the new senior secured credit facilities, and statements that do not relate to historical or current fact, are examples of forward-looking statements. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of the NCR’s and NCR VOYIX’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. Additional information concerning these and other factors can be found in NCR and NCR VOYIX’s filings with the U.S. Securities and Exchange Commission, including NCR’s most recent annual report on Form 10-K, most recent quarterly report on Form 10-Q and current reports on Form 8-K and NCR VOYIX’s registration statement on Form 10, most recent quarterly report on Form 10-Q and current reports on Form 8-K. Any forward-looking statement speaks only as of the date on which it is made. Neither NCR nor NCR VOYIX undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Michael Nelson
NCR Corporation
678-808-6995
michael.nelson@ncr.com
Scott Sykes
NCR Corporation
scott.sykes@ncr.com