NCR Introduces Anti-Skimming Technology to Help Banks Increase Consumer Trust and Reduce Costs
Skimming Protection Solution enables financial institutions to reduce skimming costs while improving ATM availability and consumer confidence
DULUTH, Ga., April 24, 2013 – NCR Corporation (NYSE: NCR) today introduced its advanced anti-skimming technology, Skimming Protection Solution (SPS). NCR’s innovative SPS provides financial institutions with a proactive way to address today's ATM skimming challenges and deliver maximum availability and convenience to their customers. SPS thwarts skimming activity, notifies a financial institution of an attack in real time, and adapts quickly to new types of attacks as they become increasingly sophisticated. With NCR’s proprietary technology embedded in SPS, financial institutions will be able to deliver the highest level of ATM security to protect their brands and strengthen consumer loyalty (view a demo of how SPS works here).
“There were approximately 20,000 skimming incidents in the United States last year,” said Andy Heyman, senior vice president, NCR Financial Services. “The average cost per incident approached $50,000 and skimming costs across a U.S. bank’s entire ATM network is equivalent to about $2,500 per ATM each year. Since the United States makes up about 20 percent of the global ATM market, costs for financial institutions around the world could be as much as $5 billion annually. Our goal with SPS is to reduce these hard costs to financial institutions while helping them fulfill a major part of their brand promise around confidence and security.”
Card skimming represents 80 percent of all attacks against the ATM, the #1 ATM crime globally. 1A Mercator report estimates U.S. card issuers’ total losses from credit- and debit-card fraud at $2.4 billion. That figure does not include losses that are borne by merchants, which could run into tens of billions of dollars a year. In a typical attack, criminals attach a device in the entrance to the card reader that captures account information stored on the magnetic stripe of the user’s card. In conjunction, the criminal also attaches a miniature camera to the ATM to record the user’s PIN. The card data and PIN are paired together to steal money out of the user’s checking and savings accounts.
NCR built SPS software to enable its random, multiple-jamming hardware module to block criminal “listening” devices from capturing card data. The new technology also prohibits criminals from tampering or removing the original ATM bezel and helps promptly detect fraudulent devices. These features help provide reassurance and maximum availability to both financial institutions and their customers.
In addition, SPS constantly reports on the health of the ATM. Through specialized software, SPS can report in real time any attempt to tamper with or disable the jamming signal to law enforcement and the financial institution, helping retain consumer confidence. According to a recent study, 85 percent of consumers say that “a company I can trust” is an important factor in choosing a bank.2
The breakthrough security improvements that SPS delivers come not only from innovative technology, but also from the solution’s design. Built on a modular platform, SPS lets financial institutions quickly adapt their security measures to address new threats without taking the ATM out of service.
“Skimming-related counterfeit card fraud is the leading type of third-party card fraud resulting in losses for card-issuers,” said David Fish, senior analyst with Mercator Advisory Group. “Solutions that mitigate this risk are sorely needed in the marketplace, as any card issuer who’s been targeted with a skimming attack can attest. ATMs have become particularly attractive to fraudsters given the potential to harvest not only magstripe data but also customer personal identification numbers. Once both factors of authentication are compromised, thieves can drain accounts of funds in a matter of minutes.”
SPS will be available for motorized card acceptance in all of NCR’s global markets immediately and on DIP machines before the end of the first quarter of 2013. The solution is available for purchase in all new SelfServ ATM orders, and as a retrofit option for existing SelfServ units.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
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Jeff Dudash
NCR Corporation
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Notes
1 Source: U.S. Secret Service report, 2008
2 Source: 2011 BAI Consumer Market Pulse (August)
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
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Michael Nelson
NCR Corporation
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NCR Corporation
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