NCR brings Total Branch Services to Europe
Financial institutions can simplify their operations and reduce cost through a single service provider for all branch technology support
Duluth, Ga. – NCR Corporation (NYSE: NCR) today introduced a new services offer for European financial institutions that consolidates support for all branch technology under one provider. Through NCR Total Branch services, financial institutions can turn to NCR as a single contact for the maintenance and repair of all multi-vendor technology found within a branch, including ATMs, personal computers, kiosks, voice and data networks, wireless and fixed networks, and printers. By relying on NCR for all technology services instead of multiple providers, financial institutions can reduce costs and simplify operations.
On-site NCR technicians and local-language help desk agents can support thousands of devices from hundreds of technology manufacturers, as well as branch networks in a single country or across the region. NCR’s Total Branch Services offers the broadest set of solution coverage in the industry, and financial institutions consolidating their service providers typically see savings of 10-15 percent.
The trend for European businesses to consider alternative support partners is highlighted in a December 2011 Gartner report, "Competitive Landscape: Integrated Infrastructure Support Providers, Western Europe" by Rob Addy. The report states, "Gartner user surveys show that the use of alternative providers for hardware support and maintenance continues to gain widespread acceptance and is now being actively considered by many organizations that previously preferred to have support provided by the OEMs." The report also states, “End-user organizations are actively pushing for consolidated support contracts to realize cost savings, reduce contract management overhead and simplify operational processes by having a single source of maintenance.”
“Financial institutions are under significant pressure to deliver exceptional customer experience while maintaining operational efficiency,” said Chris Askew, senior vice president, NCR Services. “NCR Total Branch services provide banks with a proven single, strategic partner to manage their branch infrastructure while keeping their business up and running so that branch staff can focus on customers.”
NCR provides managed services for more than 65,000 ATMs worldwide, and is one of the top 10 global outsourcing services providers, according to the International Association of Outsourcing Professionals (IAOP).
NCR provides value added services to 19 of the world’s top 20 banks, 17 of the top 20 retailers, seven of the top 10 telecom firms and four of the top five airlines.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and other countries.
News Media Contact
Jeff Dudash
NCR Corporation
919.435.6976
jeff.dudash@ncr.com
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “confident,” “believe,” “will,” “should,” “would,” “potential,” “positioning,” “proposed,” “planned,” “objective,” “likely,” “could,” “may,” and words of similar meaning, as well as other words or expressions referencing future events, conditions or circumstances. Statements that describe or relate to NCR’s or NCR VOYIX’s plans, goals, intentions, strategies, financial outlook, NCR’s or NCR VOYIX’s expectations regarding the Spin-Off, NCR’s or NCR VOYIX’s intention to consummate the offering and issue the Notes or the intended use of proceeds from the offering of the Notes and enter into the new senior secured credit facilities, and statements that do not relate to historical or current fact, are examples of forward-looking statements. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of the NCR’s and NCR VOYIX’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. Additional information concerning these and other factors can be found in NCR and NCR VOYIX’s filings with the U.S. Securities and Exchange Commission, including NCR’s most recent annual report on Form 10-K, most recent quarterly report on Form 10-Q and current reports on Form 8-K and NCR VOYIX’s registration statement on Form 10, most recent quarterly report on Form 10-Q and current reports on Form 8-K. Any forward-looking statement speaks only as of the date on which it is made. Neither NCR nor NCR VOYIX undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Michael Nelson
NCR Corporation
678-808-6995
michael.nelson@ncr.com
Scott Sykes
NCR Corporation
scott.sykes@ncr.com