Erste Bank Croatia Turns to NCR APTRA OptiCash Software to Improve Cash Management Costs and ATM Availability

https://ncrvoyix.com/company/news/erste-bank-croatia-turns-to-ncr-aptra-opticash-software-to-improve-cash-management-costs-and-atm-availability

Erste Bank Croatia Turns to NCR APTRA OptiCash Software to Improve Cash Management Costs and ATM Availability

Leading Eastern European Bank reduces out-of-cash events by 86 percent with NCR’s cash optimization software

ZAGREB, CROATIA – May 05, 2015 NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, announced today that Erste Bank Croatia, one of the three largest banks in Croatia, has chosen NCR and its channel partner, Printec, to improve availability as well as operation costs of its more than 600 ATMs. NCR APTRA OptiCash software took just three months to deploy, pilot and rollout to full production and, in the process, helped set a new ATM-availability record for Erste Bank of 99.2 percent.

Erste Bank Croatia (EBC) is part of the Erste Group, one of the largest financial services providers in Eastern Europe, and serves about 800,000 retail banking customers. Its ATMs are critical to EBC’s service offering as they handle more than 13 million transactions and 1.3 billion Euro every year. As the ATM network and customer base grew, EBC was looking for a sustainable solution that kept control of costs and improved customer service.

“Although about 23 percent of the cash delivered to our ATMs was returned un-dispensed, we still had at to do emergency cash runs to almost every single ATM in the course of one year,” said Zeljko Medved, Affiliate Members manager, EBC.

Based on the cash ordering and ATM performance history, Printec and NCR determined that APTRA OptiCash would allow EBC to reduce the amount of cash in the network and still reduce the number of cash out incidents. APTRA OptiCash is a cash optimization solution that forecasts individual requirements for each cashpoint in the network. It analyses data directly from the ATM or from existing infrastructure sources to generate a forecast and cost optimized replenishment strategy for every cashpoint, taking into account cost factors, servicing constraints and capacities.

“The simulations features are especially useful to project the cost impact and plan changes we make to our operations,” said Medved. “The effect was notable right away: Emergency cash deliveries were reduced by 88 percent and out of cash events by 86 percent within the first quarter. APTRA OptiCash has become a critical part of our cash operations.”

“Cash management is costly and complicated, yet ATM services are essential for a positive customer experience”, said Wolfgang Kneilmann, Vice President Europe Sales at NCR. “Most financial institutions underestimate the saving potential an optimized cash management strategy can bring. It doesn’t only reduce costs, but automates processes and puts banks in a better position to re-negotiate service contracts with cash processors and CITs.”

About NCR Corporation

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contacts

Ortrud Wenzel
NCR Public Relations
+49 821 405 8191
ortrud.wenzel@ncr.com

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

About NCR VOYIX, LLC

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.

Cautionary Statement Regarding Forward-Looking Statements

This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “confident,” “believe,” “will,” “should,” “would,” “potential,” “positioning,” “proposed,” “planned,” “objective,” “likely,” “could,” “may,” and words of similar meaning, as well as other words or expressions referencing future events, conditions or circumstances. Statements that describe or relate to NCR’s or NCR VOYIX’s plans, goals, intentions, strategies, financial outlook, NCR’s or NCR VOYIX’s expectations regarding the Spin-Off, NCR’s or NCR VOYIX’s intention to consummate the offering and issue the Notes or the intended use of proceeds from the offering of the Notes and enter into the new senior secured credit facilities, and statements that do not relate to historical or current fact, are examples of forward-looking statements. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of the NCR’s and NCR VOYIX’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. Additional information concerning these and other factors can be found in NCR and NCR VOYIX’s filings with the U.S. Securities and Exchange Commission, including NCR’s most recent annual report on Form 10-K, most recent quarterly report on Form 10-Q and current reports on Form 8-K and NCR VOYIX’s registration statement on Form 10, most recent quarterly report on Form 10-Q and current reports on Form 8-K. Any forward-looking statement speaks only as of the date on which it is made. Neither NCR nor NCR VOYIX undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

NCR Corporation Investor Contact

Michael Nelson
NCR Corporation
678-808-6995
michael.nelson@ncr.com

NCR Corporation and NCR VOYIX, LLC News Media Contact

Scott Sykes
NCR Corporation
scott.sykes@ncr.com