New NCR software-led solution transforms bank branch size and design, enriches retail banking experience
Interactive Banker deepens branch customer service through tablet-based teller software synced to kiosk
DULUTH, Ga., June 2, 2014 – NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, today introduced new, next-generation technology to help banks and credit unions transform their retail banking experience. NCR Interactive Banker unlocks a modern branch experience by eliminating velvet ropes, teller counters and vaults in smaller, more personal branches to better connect with customers.
Interactive Banker includes two components. The first is an advanced financial services kiosk with a sleek, modern design that alone can complete as much as 90 percent of typical branch transactions. The second component is sophisticated branch software installed on tablet PCs, freeing employees to roam the branch and assist customers as they conduct transactions on the kiosks.
The combination of kiosk-based self-service and technology-empowered branch employees fundamentally changes the person-to-person experience within a branch. Instead of isolating employees behind a teller counter, financial institutions can move their associates into the open to directly interact with consumers, similar to consumer experiences while shopping, checking in to the airport or going to the doctor. Interactive Banker gives financial institutions the flexibility and freedom to redefine their retail banking network strategies. For example, by using Interactive Banker, banks and credit unions can eliminate teller counters, bank vaults and other back-office functions that take up to 70 percent of a branch’s floor space. NCR estimates that Interactive Banker can help a financial institution increase its annual operating profit by up to $300 per square foot.1 The more efficient branch design allows financial institutions to create either an open, airy, and consumer-friendly floor layout or establish a presence in a smaller-footprint location convenient to where their customers work, live and play.
“Interactive Banker uses technology to make the interaction between people more meaningful,” said Jed Taylor, vice president and general manager, NCR Interactive Services. “By bringing tellers and all of their equipment out from behind the counter interact with customers in an open environment, we incorporate technology while retaining that human touch. Consumers’ experience at the bank branch is about to change more dramatically than it has in more than a generation.”
While teller transactions have decreased by 31 percent in the past 10 years2, branches remain essential to financial institutions, as approximately 70 percent of all new product sales occur in the branch and 90 percent of current accounts were opened in the branch.3 NCR Interactive Services such as Interactive Banker and Interactive Teller bring technology with a human touch to banking, helping financial institutions improve the customer experience and increase sales. One NCR customer saw annual sales increase by 76 percent through a strategy of expanded hours, enhanced staffing models, and channel synchronization delivered through Interactive Teller.
Interactive Banker is now in key markets globally including North America, Western Europe and South Asia.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
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News Media Contact
Jeff Dudash
NCR Corporation
770.212.5091
jeff.dudash@ncr.com
Notes
- Based on NCR and industry data and estimates
- FMSI Annual Teller Line Study
- Deloitte
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “confident,” “believe,” “will,” “should,” “would,” “potential,” “positioning,” “proposed,” “planned,” “objective,” “likely,” “could,” “may,” and words of similar meaning, as well as other words or expressions referencing future events, conditions or circumstances. Statements that describe or relate to NCR’s or NCR VOYIX’s plans, goals, intentions, strategies, financial outlook, NCR’s or NCR VOYIX’s expectations regarding the Spin-Off, NCR’s or NCR VOYIX’s intention to consummate the offering and issue the Notes or the intended use of proceeds from the offering of the Notes and enter into the new senior secured credit facilities, and statements that do not relate to historical or current fact, are examples of forward-looking statements. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of the NCR’s and NCR VOYIX’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. Additional information concerning these and other factors can be found in NCR and NCR VOYIX’s filings with the U.S. Securities and Exchange Commission, including NCR’s most recent annual report on Form 10-K, most recent quarterly report on Form 10-Q and current reports on Form 8-K and NCR VOYIX’s registration statement on Form 10, most recent quarterly report on Form 10-Q and current reports on Form 8-K. Any forward-looking statement speaks only as of the date on which it is made. Neither NCR nor NCR VOYIX undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Michael Nelson
NCR Corporation
678-808-6995
michael.nelson@ncr.com
Scott Sykes
NCR Corporation
scott.sykes@ncr.com