KFH Enhances Customer Experience with NCR’s Latest Banking Technologies
NCR will provide innovative ATM and Branch Transformation solutions leading to exceptional customer experiences
KUWAIT, August 15, 2016 – Kuwait Finance House (KFH), announced that it has selected NCR Corporation (NYSE: NCR), the global leader in omni-channel solutions, to replace its over 300 ATMs with the innovative NCR ATMs, in addition to upgrading the underlying infrastructure to NCR’s APTRA Connections and Branch effectiveness modeling software solution.
As part of this agreement, NCR will provide a host of innovative ATM technologies, including full-function ATM’s with scalable cheque deposit and cash dispenser facilities, in addition to its existing suite of e-marketing solutions powered by NCR APTRA Connections. This will enable the bank to create a modern banking environment with interactive and personalized banking services for its customers.
Deputy General Manager Sales and Distributions at KFH, Khaled Alsubaiei said, “This agreement with a global leader such as NCR will definitely assist KFH in realizing its fullest potential of being the most innovative and advanced Islamic Banking Solutions provider in the country, capable of serving its client base on a 24/7 basis, irrespective of the traditional constraints of working hours or back-office processing. KFH has always been at the forefront of the latest in banking technology initiatives, and this is yet another milestone which will further enhance KFH’s leadership position within the banking sector in Kuwait.”
KFH is also aiming to modernize its entire branch network with NCR’s innovative Branch Effectiveness Modelling (BEM) solution, which comprise a range of consultancy tools that will help the bank to explore customer volumes, transaction mix and service bandwidth, giving KFH a holistic overview of the effectiveness of their branch network as well as areas of improvements.
Alsubaiei indicated that branches remain a critical component of the banking relationship and are physical representation of a brand. “At KFH, we are committed to ensure that all our touch points i.e. ATM’s, kiosk, Online, Call Center or the branch have consistent and exceptional experience at all times,” he added, noting that KFH realizes that the branch today is not the only opportunity to interact with customers face-to-face, especially in today’s technologically-advanced world, but it is most definitely the primary touch point, and we wanted to ensure that our modern branches powered with NCR’s BEM solutions will help us provide exceptional experience for every customer visiting our branches.”
“This win is of immense significance to NCR as it reiterates the trust that KFH has in NCR technology and solutions, especially when the bank is moving towards upgrading its customer touch points to meet expectation of today’s modern customers,” said Wael Elaawar, NCR managing director for Financial Service in the Middle East. ”By implementing this complete solution from NCR, KFH is aiming at enhancing its productivity, expanding its market share, increasing customer retention, improving customer satisfaction and reducing operational costs”.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in omin-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Web sites: www.ncr.com, www.ncrsilver.com
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NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “confident,” “believe,” “will,” “should,” “would,” “potential,” “positioning,” “proposed,” “planned,” “objective,” “likely,” “could,” “may,” and words of similar meaning, as well as other words or expressions referencing future events, conditions or circumstances. Statements that describe or relate to NCR’s or NCR VOYIX’s plans, goals, intentions, strategies, financial outlook, NCR’s or NCR VOYIX’s expectations regarding the Spin-Off, NCR’s or NCR VOYIX’s intention to consummate the offering and issue the Notes or the intended use of proceeds from the offering of the Notes and enter into the new senior secured credit facilities, and statements that do not relate to historical or current fact, are examples of forward-looking statements. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of the NCR’s and NCR VOYIX’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. Additional information concerning these and other factors can be found in NCR and NCR VOYIX’s filings with the U.S. Securities and Exchange Commission, including NCR’s most recent annual report on Form 10-K, most recent quarterly report on Form 10-Q and current reports on Form 8-K and NCR VOYIX’s registration statement on Form 10, most recent quarterly report on Form 10-Q and current reports on Form 8-K. Any forward-looking statement speaks only as of the date on which it is made. Neither NCR nor NCR VOYIX undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Michael Nelson
NCR Corporation
678-808-6995
michael.nelson@ncr.com
Scott Sykes
NCR Corporation
scott.sykes@ncr.com