Ahold Delhaize to Increase Store and IT Availability with NCR Digital Connected Services
ATLANTA, Jan. 13, 2020 – NCR Corporation (NYSE: NCR), the leading technology provider for the retail industry, and Ahold Delhaize, one of the world’s largest grocery retailers, today announced a five-year services contract to transform support for the retailer’s stores in the Netherlands.
Ahold Delhaize, a long-time NCR customer for managed services, chose NCR to provide Digital Connected Services to increase store IT availability by reducing the number of incidents by 21 percent while increasing equipment availability by 11 percent, making the consumer experience more efficient across its Albert Heijn, Etos and Gall & Gall brands.
The contract includes managed services to help the grocery retailer manage the store end-to-end. With NCR, Albert Heijn, Etos and Gall & Gall will have not only the benefit of real-time monitoring of store devices to ensure they remain always-on, but also increased uptime from those devices, promoting a better experience for their customers.
“We are delighted to extend the long-term relationship we’ve had with NCR with the contract extension,” said Andrew Brothers (CIO Europe & Indonesia, Ahold Delhaize). “NCR has been a key aspect for delivering good value to our customers, and they have consistently propelled to modernize the interaction with store associates and enhancing the customer experience in our stores.”
The agreement builds on the two companies’ 30+ year relationship. NCR will use its intelligent dashboard technology to monitor the devices in the stores. In doing so, NCR can perform predictive diagnostics to proactively resolve incidents – often remotely – making it easier to keep commerce running. Nearly 40 percent of troubleshooting incidents are resolved using NCR proactive monitoring technology.
“We are delighted to expand our relationship with Ahold Delhaize and be its partner of choice for keeping its technology running at its best,” said David Wilkinson, senior vice president and general manager of Global Retail at NCR Corporation. “Consumers want high availability in their shopping experiences. NCR Services makes it easier for Albert Heijn, Etos and Gall & Gall stores to deliver what their customers demand, giving store staff more time to spend with their customers, less time spent managing IT.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
About Ahold Delhaize
Ahold Delhaize is one of the world’s largest food retail groups, a leader in supermarkets and e-commerce, and a company at the forefront of sustainable retailing. Our family of great local brands serves more than 50 million shoppers each week in the United States, Europe and Indonesia.
NCR Media Contact
Warner May
(404) 983-2500
warner.may@ncr.com
Ahold Delhaize Media Contact
Maarten van Tartwijk
Ahold Delhaize Manager External Communications
Phone +31 88 6595134
media.relations@aholddelhaize.com
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “confident,” “believe,” “will,” “should,” “would,” “potential,” “positioning,” “proposed,” “planned,” “objective,” “likely,” “could,” “may,” and words of similar meaning, as well as other words or expressions referencing future events, conditions or circumstances. Statements that describe or relate to NCR’s or NCR VOYIX’s plans, goals, intentions, strategies, financial outlook, NCR’s or NCR VOYIX’s expectations regarding the Spin-Off, NCR’s or NCR VOYIX’s intention to consummate the offering and issue the Notes or the intended use of proceeds from the offering of the Notes and enter into the new senior secured credit facilities, and statements that do not relate to historical or current fact, are examples of forward-looking statements. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of the NCR’s and NCR VOYIX’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. Additional information concerning these and other factors can be found in NCR and NCR VOYIX’s filings with the U.S. Securities and Exchange Commission, including NCR’s most recent annual report on Form 10-K, most recent quarterly report on Form 10-Q and current reports on Form 8-K and NCR VOYIX’s registration statement on Form 10, most recent quarterly report on Form 10-Q and current reports on Form 8-K. Any forward-looking statement speaks only as of the date on which it is made. Neither NCR nor NCR VOYIX undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Michael Nelson
NCR Corporation
678-808-6995
michael.nelson@ncr.com
Scott Sykes
NCR Corporation
scott.sykes@ncr.com